Support & Contact

Educational Training Institute
These topics cover the most common questions we get asked. If this page does not answer your question, please feel free to contact us.
Courses have no deadlines; you can register and take classes whenever and wherever you want! Courses will remain in your account for 3 months. The only applicable deadlines are the deadlines for submitting completed contact hours to the licensing agency (your state).

Each course price is listed within the description of the course. You can view our entire course catalogue here.

Students are automatically enrolled in their class at the time of checkout. The user account used to make the purchase will be enrolled in that course. You’ll need to purchase courses for each student separately. If you’re wishing to enroll multiple students, please feel free to contact us. We’ll help get them registered and enrolled!
We work with a number of different states and governing bodies to make sure we have you covered. Each course shows what it is approved for (the state and license or permit). You can easily filter our courses to show classes and bundles approved specifically for you. We have classes available for Fire Protection Contractors, Water-Based Inspectors, Fire Equipment Dealers & permit holders.

ETI provides all the courses needed for renewal of the following licenses:

  • FL Fire Protection System Contractor I
  • FL Fire Protection System Contractor II
  • FL Fire Protection System Contractor IV
  • FL Fire Equipment Dealers
  • FL Fire Equipment Permit Holders
  • FL Water-Based Inspectors

Please note that FL Contractor III licensees need 32 hours to renew, of which 1 hour is worker’s compensation, 1 hour is workplace safety, 1 hour is business practices, and 29 hours are technical courses. We currently carry only 28 hours of technical courses approved for Contractor III renewal. Please pay close attention to which courses you purchase, as all sales are final.

Choose the course or bundle from our course catalog and click on the Enroll button.
You can use any major credit card or a PayPal account to pay for the courses for individual enrollment (one person). To enroll and pay for multiple people at once we have an offline enrollment/payment form available. Contact us for more information.
We do not accept echecks or check payments on the website. If you want to pay with a check, contact us and we can create an offline enrollment form for you to pay with check. Please be advised that you will not be able to enroll or take your course (s) until the funds have cleared.
No. All sales are final. Please ensure that you choose carefully. Once you have enrolled in a course, there are no refunds.
No, you can take your courses any time. Courses will remain in your account for 3 months (and we can always extend that if you need more time. Feel free to contact us).
Yes. Each course will have a certificate upon completion. A copy will be emailed to you at the email address on your account in the system.

You as the license or permit holder are responsible to report your CEU’s to your licensing board. We do submit your completions to the state in certain states when we can (Florida – ONLY IF you provide us with your FC DICE student ID. The FC DICE Student ID is an id number that is assigned through the Fire College website; Click here for link to State Fire College to create or retrieve a student ID.)

Contact ETI:
Other ways to find us:
- 3959 Van Dyke Rd; #133
Lutz, FL 33558
- (813) 720-7771