Support & Contact
Educational Training Institute
These topics cover the most common questions we get asked. If this page does not answer your question, please feel free to contact us.
Navigate directly to your state or agency:
General Questions
California
Florida
Georgia
Nicet
Getting started is easy. If you haven't taken courses with us, you don't need to sign in or set up an account first. Simply add whatever courses you'd like to take to your cart and check out. During the checkout process, an account will be created for the student (the system will ask for all the required info). Each student will need his or her own account (can't share an account). If you're purchasing courses for multiple students, be sure to log out before making your next purchase so it doesn't add duplicate classes to the same account.
Courses will remain in your account for one year. After you purchase a course, it will be immediately available in your account. You don’t have to take all courses at once. Courses longer than an hour are broken up into individual lessons (usually about an hour) so you can take a lesson then stop and come back anytime to pick up where you left off.
Students are automatically enrolled in their class at the time of checkout. The user account used to make the purchase will be enrolled in that course. You’ll need to purchase courses for each student separately. If you’re wishing to enroll multiple students, please fill out this form. We can simplify the process, help get them registered and enrolled, and offer a discount for bulk registrations!
We work with a number of different states and governing bodies to make sure we have you covered. Each course shows what it is approved for (the state and license or permit). If we're not already approved in your state for fire sprinkler and suppression systems, we're happy to make that happen - contact us to let us know!
We have bundles built out on your state's page that combine all required courses for your license. If you're in need of a custom bundle, we're happy to help put that together.
You can find the courses specific to your state and license or permit here.
Choose the course or bundle from our course catalog and click on the Enroll button. No need to create an account first - our system will get you all set up during the checkout process.
The most common problem when printing certificates is caused by not including background graphics when printing. Background graphics are used to display the certificate that is printed. The background graphics are not always enabled by default in the print settings for all browsers. Below is a guide that shows how background graphics can be activated on the web browsers ETI supports:
IN CHROME
- Open your Chrome browser and go to File > Print
- In the left-hand menu, click on More settings
- Scroll down until you find the Background graphics checkbox
- Click the checkbox to activate background graphics
IN FIREFOX
- Open your Firefox browser and go to File > Print
- Under the heading Appearance, find the Print Background Colors checkbox
- Click the checkbox to activate background graphics
IN SAFARI
- Open your Safari browser and go to File > Print
- Click on the Show details button
- Find the Print backgrounds"checkbox
- Click the checkbox to activate background graphics
IN MICROSOFT EDGE
- Open your Microsoft Edge browser and go to Print
- Click on the Show details- button
- Find Print background graphics alternative button
- Click on the check-button to activate background graphics
You can use any major credit card to pay for the courses for individual enrollment (one person). Contact us to enroll and pay for multiple people at once.
Yes! We do not accept echecks or check payments on the website. If you want to pay with a check, contact us and we can invoice you. Checks can be made out and mailed to:
Educational Training Institute
10312 Bloomingdale Ave. Suite 108 #377
Riverview, FL 33578
Please be advised that you will not be enrolled in your course(s) until the funds have cleared.
Unfortunately not. All sales are final. Please ensure that you choose carefully. Once you have enrolled in a course, there are no refunds.
Yes. Each course will have a certificate upon completion. A copy will be emailed to you at the email address on your account in the system.
Each state is a bit different, but in every case, you as the license or permit holder are responsible to report your CEU’s to your licensing board. We do submit your completions to the state in certain states when we can (Florida – ONLY IF you provide us with your FireTRAQ student ID).
Contact ETI:
Other ways to find us:
(813) 720-7771
support@eticed.com
10312 Bloomingdale Ave. Suite 108 #377
Riverview, FL 33578
California FAQs
Please be advised, the information below is neither legal nor professional advice. All information is accurate to the best of our knowledge, but it's always best to contact your State Fire Marshals office and your local code officials for the most accurate and up-to-date information. Code requirements are constantly changing - as such, we are not held responsible for any misinformation or damages, both personally and professionally.
Getting started is easy. If you haven't taken courses with us, you don't need to sign in or set up an account first. Simply add whatever courses you'd like to take to your cart and check out. During the checkout process, an account will be created for the student (the system will ask for all the required info). Each student will need his or her own account (can't share an account). If you're purchasing courses for multiple students, be sure to log out before making your next purchase so it doesn't add duplicate classes to the same account.
A certified California Fire Sprinkler Fitter is required to complete 30 hours of continuing education every three years to maintain their state certification (Sect. 946).
CAL FIRE CEUs are CEUs pre-approved by CAL FIRE. These are specific CEUs as pre-approved by CAL FIRE, and only CAL FIRE-approved CEUs qualify towards fitter certification renewal.
According to CAL FIRE, a class may not be re-submitted in a three-year period. 1.0 CAL FIRE CEU equals 10 hours of continued education. Up to 10 hours of safety courses can be submitted for CEUs within a three-year period.
All of our California courses are approved by the State Fire Marshalls office for your required fitter continuing education. You can see the classes and bundles we have available here:
All licenses for sprinkler fitters are valid from time of issuance to June 30th.
- March 1st - Renewal email notices sent
- May 1st - Renewal Considered Late (Late fee will apply)
- July 1st - Renewal Expired
You may renew your Sprinkler Fitter License online: https://calfire.govmotus.org
It is important to log in with the same email address that GovMotus has on file for you. Log in using the email address you received the expiration notice to.
If you have never logged in to GovMotus, you will first need to register:
https://calfire.govmotus.org/Account/Register
For specific questions about your license, you can contact Cal Fire via email at: AES@fire.ca.gov.
We have a bundle that includes all required hours for California Fitters. If you're in need of a custom bundle, we're happy to help put that together.
You can find the courses specific to California and license or permit here.
Students are automatically enrolled in their class at the time of checkout. The user account used to make the purchase will be enrolled in that course. You’ll need to purchase courses for each student separately. If you’re wishing to enroll multiple students, please fill out this form. We can simplify the process, help get them registered and enrolled, and offer a discount for bulk registrations!
All licensing and permitting is done through the State Fire Marshals office. You can contact Cal Fire by email at: AES@fire.ca.gov.
The most common problem when printing certificates is caused by not including background graphics when printing. Background graphics are used to display the certificate that is printed. The background graphics are not always enabled by default in the print settings for all browsers. Below is a guide that shows how background graphics can be activated on the web browsers ETI supports:
IN CHROME
- Open your Chrome browser and go to File > Print
- In the left-hand menu, click on More settings
- Scroll down until you find the Background graphics checkbox
- Click the checkbox to activate background graphics
IN FIREFOX
- Open your Firefox browser and go to File > Print
- Under the heading Appearance, find the Print Background Colors checkbox
- Click the checkbox to activate background graphics
IN SAFARI
- Open your Safari browser and go to File > Print
- Click on the Show details button
- Find the Print backgrounds"checkbox
- Click the checkbox to activate background graphics
IN MICROSOFT EDGE
- Open your Microsoft Edge browser and go to Print
- Click on the Show details- button
- Find Print background graphics alternative button
- Click on the check-button to activate background graphics
Courses will remain in your account for one year. After you purchase a course, it will be immediately available in your account. You don’t have to take all courses at once. Courses longer than an hour are broken up into individual lessons (usually about an hour) so you can take a lesson then stop and come back anytime to pick up where you left off.
Yes. Each course will have a certificate upon completion. A copy will be emailed to you at the email address on your account in the system.
You as the license or permit holder are required to report your CEU’s to CalFire for renewal. We do also submit your completions to the state to verify completions.
You can use any major credit card to pay for the courses for individual enrollment (one person). Contact us to enroll and pay for multiple people at once.
Yes! We do not accept echecks or check payments on the website. If you want to pay with a check, contact us and we can invoice you. Checks can be made out and mailed to:
Educational Training Institute
10312 Bloomingdale Ave. Suite 108 #377
Riverview, FL 33578
Please be advised that you will not be enrolled in your course(s) until the funds have cleared.
Unfortunately not. All sales are final. Please ensure that you choose carefully. Once you have enrolled in a course, there are no refunds.
Florida FAQs
Please be advised, the information below is neither legal nor professional advice. All information is accurate to the best of our knowledge, but it's always best to contact your State Fire Marshals office and your local code officials for the most accurate and up-to-date information. Code requirements are constantly changing - as such, we are not held responsible for any misinformation or damages, both personally and professionally.
Getting started is easy. If you haven't taken courses with us, you don't need to sign in or set up an account first. Simply add whatever courses you'd like to take to your cart and check out. During the checkout process, an account will be created for the student (the system will ask for all the required info). Each student will need his or her own account (can't share an account). If you're purchasing courses for multiple students, be sure to log out before making your next purchase so it doesn't add duplicate classes to the same account.
We report course completions at the end of every month for users who have included their FireTRAQ number in their account. Any courses completed this month will be submitted the first week of the following month.
If you're up against a renewal, we can always go in and submit them early; just let us know.
Any more importantly, you have your certificates and that's really what you need to renew. Just include your certificates with your renewal packet and you'll be good to go. We'll verify your completion when we submit as well.
The FC DICE Student ID is an id number that is assigned through the Fire College website. If you do not know your student ID number, please visit the Florida State Fire College website and log into your account. After logging in, click on "Renewal" and then "Renewal Evaluation." You will see your student ID in the upper right corner.
Additionally, you can look up your student ID with your social security number. You can reach the Florida State Fire College at 352-369-2800 for further assistance.
Each license and permit is different. Here is a list of some of the most common licenses and permits and their requirements:
Fire Sprinkler Contractor 1 & 2:
32 hours every 2 years (includes 1 hour of workers comp, 1 hour of safety, & 1 hour of business practice).
Fire Sprinkler Contractor 3:
32 hours every 2 years (includes 1 hour of workers comp, 1 hour of safety, & 1 hour of business practice).
Fire Sprinkler Contractor 4:
16 hours every 2 years.
Fire Sprinkler Contractor 5:
16 hours every 2 years including one hour in your discipline (underground).
Water-Based Inspectors:
16 hours every 2 years
Fire Equipment Dealer Licenses:
16 hours every 2 years (includes 1 hour of workers comp, 1 hour of safety, & 1 hour of business practice).
Fire Equipment Permits:
16 hours every 2 years (includes 1 hour of safety & 1 hour of business practice).
Fire Safety Inspectors:
54 hours every 4 years.
FASA/BASA
6 hours every two years.
- Fire Sprinklers Contractors and Water-Based Inspectors renew June 30 of even years (every 2 years).
-
Fire Equipment Dealers and Permits renew December 31 of odd years (every 2 years).
-
Fire Safety Inspectors renew every 4 years based on the original date of license.
Failure to receive a renewal packet is most likely the result of relocating your business or changing your mailing address and not notifying the State Fire Marshalls Office. Pursuant to Florida Statute the SFM's office must mail them 60 days before the expiration date.
If you have not received your renewal packet, you must contact the SFM's office at (850) 413-3644.
All licensing and permitting is done through the State Fire College. The State Fire Marshals website has the information you need to get started. Click here be taken to the licensing information page on the State Fire Marshals website.
We do offer a Water-Based Inspector Test Prep Course to help prepare for your exam.
Courses will remain in your account for one year. After you purchase a course, it will be immediately available in your account. You don’t have to take all courses at once. Courses longer than an hour are broken up into individual lessons (usually about an hour) so you can take a lesson then stop and come back anytime to pick up where you left off.
Students are automatically enrolled in their class at the time of checkout. The user account used to make the purchase will be enrolled in that course. You’ll need to purchase courses for each student separately. If you’re wishing to enroll multiple students, please fill out this form. We can simplify the process, help get them registered and enrolled, and offer a discount for bulk registrations!
Each state is a bit different, but in every case, you as the license or permit holder are responsible to report your CEU’s to your licensing board. We do submit your completions to the state in certain states when we can (Florida – ONLY IF you provide us with your FireTRAQ student ID).
We have bundles built out for Florida license and permit holders that combine all required courses for your license. If you're in need of a custom bundle, we're happy to help put that together.
You can find the courses specific to your state and license or permit here.
Yes. Each course will have a certificate upon completion. A copy will be emailed to you at the email address on your account in the system.
The most common problem when printing certificates is caused by not including background graphics when printing. Background graphics are used to display the certificate that is printed. The background graphics are not always enabled by default in the print settings for all browsers. Below is a guide that shows how background graphics can be activated on the web browsers ETI supports:
IN CHROME
- Open your Chrome browser and go to File > Print
- In the left-hand menu, click on More settings
- Scroll down until you find the Background graphics checkbox
- Click the checkbox to activate background graphics
IN FIREFOX
- Open your Firefox browser and go to File > Print
- Under the heading Appearance, find the Print Background Colors checkbox
- Click the checkbox to activate background graphics
IN SAFARI
- Open your Safari browser and go to File > Print
- Click on the Show details button
- Find the Print backgrounds"checkbox
- Click the checkbox to activate background graphics
IN MICROSOFT EDGE
- Open your Microsoft Edge browser and go to Print
- Click on the Show details- button
- Find Print background graphics alternative button
- Click on the check-button to activate background graphics
You can use any major credit card to pay for the courses for individual enrollment (one person). Contact us to enroll and pay for multiple people at once.
Yes! We do not accept echecks or check payments on the website. If you want to pay with a check, contact us and we can invoice you. Checks can be made out and mailed to:
Educational Training Institute
10312 Bloomingdale Ave. Suite 108 #377
Riverview, FL 33578
Please be advised that you will not be enrolled in your course(s) until the funds have cleared.
Unfortunately not. All sales are final. Please ensure that you choose carefully. Once you have enrolled in a course, there are no refunds.
Georgia FAQs
Please be advised, the information below is neither legal nor professional advice. All information is accurate to the best of our knowledge, but it's always best to contact your State Fire Marshals office and your local code officials for the most accurate and up-to-date information. Code requirements are constantly changing - as such, we are not held responsible for any misinformation or damages, both personally and professionally.
Getting started is easy. If you haven't taken courses with us, you don't need to sign in or set up an account first. Simply add whatever courses you'd like to take to your cart and check out. During the checkout process, an account will be created for the student (the system will ask for all the required info). Each student will need his or her own account (can't share an account). If you're purchasing courses for multiple students, be sure to log out before making your next purchase so it doesn't add duplicate classes to the same account.
Courses will remain in your account for one year. After you purchase a course, it will be immediately available in your account. You don’t have to take all courses at once. Courses longer than an hour are broken up into individual lessons (usually about an hour) so you can take a lesson then stop and come back anytime to pick up where you left off.
All licensing is done through the State Fire Marshall's Office. You can find out more information here:
8 credit hours of State approved training are required per year. The state refers to these hours as EEC hours.
NOTE: In order to avoid not having to retest you MUST maintain your NAFED/ ICC certification, the NAFED/ICC certification requires 100 E.E.C. hours over 3 years.
We're a recognized training provider for NICET. As a NICET Training Provider, any of our courses relevant to your certification area can be used towards NICET CPD points.
Students are automatically enrolled in their class at the time of checkout. The user account used to make the purchase will be enrolled in that course. You’ll need to purchase courses for each student separately. If you’re wishing to enroll multiple students, please fill out this form. We can simplify the process, help get them registered and enrolled, and offer a discount for bulk registrations!
We have bundles built out for all Georgia equipment permits that combine all required courses for your license. If you're in need of a custom bundle, we're happy to help put that together.
You can find the courses specific to your state and license or permit here.
You as the license or permit holder are required to report your CEU’s to your licensing board. We do also submit to the state to verify completion.
Yes. Each course will have a certificate upon completion. A copy will be emailed to you at the email address on your account in the system.
The most common problem when printing certificates is caused by not including background graphics when printing. Background graphics are used to display the certificate that is printed. The background graphics are not always enabled by default in the print settings for all browsers. Below is a guide that shows how background graphics can be activated on the web browsers ETI supports:
IN CHROME
- Open your Chrome browser and go to File > Print
- In the left-hand menu, click on More settings
- Scroll down until you find the Background graphics checkbox
- Click the checkbox to activate background graphics
IN FIREFOX
- Open your Firefox browser and go to File > Print
- Under the heading Appearance, find the Print Background Colors checkbox
- Click the checkbox to activate background graphics
IN SAFARI
- Open your Safari browser and go to File > Print
- Click on the Show details button
- Find the Print backgrounds"checkbox
- Click the checkbox to activate background graphics
IN MICROSOFT EDGE
- Open your Microsoft Edge browser and go to Print
- Click on the Show details- button
- Find Print background graphics alternative button
- Click on the check-button to activate background graphics
You can use any major credit card to pay for the courses for individual enrollment (one person). Contact us to enroll and pay for multiple people at once.
Yes! We do not accept echecks or check payments on the website. If you want to pay with a check, contact us and we can invoice you. Checks can be made out and mailed to:
Educational Training Institute
10312 Bloomingdale Ave. Suite 108 #377
Riverview, FL 33578
Please be advised that you will not be enrolled in your course(s) until the funds have cleared.
Unfortunately not. All sales are final. Please ensure that you choose carefully. Once you have enrolled in a course, there are no refunds.
NICET FAQs
Please be advised, the information below is neither legal nor professional advice. All information is accurate to the best of our knowledge, but it's always best to contact NICET for the most accurate and up-to-date information. Code requirements are constantly changing - as such, we are not held responsible for any misinformation or damages, both personally and professionally.
Getting started is easy. If you haven't taken courses with us, you don't need to sign in or set up an account first. Simply add whatever courses you'd like to take to your cart and check out. During the checkout process, an account will be created for the student (the system will ask for all the required info). Each student will need his or her own account (can't share an account). If you're purchasing courses for multiple students, be sure to log out before making your next purchase so it doesn't add duplicate classes to the same account.
We do offer a Water-Based Inspector Test Prep Course to help prepare for your exam.
According to NICET, "At the end of the three-year certification period, you must demonstrate your professional growth by documenting 90 CPD points for each certification."
72 hours can be claimed as an active practitioner. If you are claiming all 72 hours as an active practitioner (see here), you will have a balance of 18 hours of required continuing education.
You can see all NICET courses here:
https://eticed.com/nicet-sprinkler-courses/
Read more about NICET recertification here:
https://www.nicet.org/recertify/
You as the license or permit holder are responsible to report your CPD’s to NICET.
We're a recognized training provider for NICET. As a NICET Training Provider, any of our courses relevant to your certification area can be used towards NICET CPD points.
Courses will remain in your account for one year. After you purchase a course, it will be immediately available in your account. You don’t have to take all courses at once. Courses longer than an hour are broken up into individual lessons (usually about an hour) so you can take a lesson then stop and come back anytime to pick up where you left off.
Students are automatically enrolled in their class at the time of checkout. The user account used to make the purchase will be enrolled in that course. You’ll need to purchase courses for each student separately. If you’re wishing to enroll multiple students, please fill out this form. We can simplify the process, help get them registered and enrolled, and offer a discount for bulk registrations!
Yes. Each course will have a certificate upon completion. A copy will be emailed to you at the email address on your account in the system.
The most common problem when printing certificates is caused by not including background graphics when printing. Background graphics are used to display the certificate that is printed. The background graphics are not always enabled by default in the print settings for all browsers. Below is a guide that shows how background graphics can be activated on the web browsers ETI supports:
IN CHROME
- Open your Chrome browser and go to File > Print
- In the left-hand menu, click on More settings
- Scroll down until you find the Background graphics checkbox
- Click the checkbox to activate background graphics
IN FIREFOX
- Open your Firefox browser and go to File > Print
- Under the heading Appearance, find the Print Background Colors checkbox
- Click the checkbox to activate background graphics
IN SAFARI
- Open your Safari browser and go to File > Print
- Click on the Show details button
- Find the Print backgrounds"checkbox
- Click the checkbox to activate background graphics
IN MICROSOFT EDGE
- Open your Microsoft Edge browser and go to Print
- Click on the Show details- button
- Find Print background graphics alternative button
- Click on the check-button to activate background graphics
You can use any major credit card to pay for the courses for individual enrollment (one person). Contact us to enroll and pay for multiple people at once.
Yes! We do not accept echecks or check payments on the website. If you want to pay with a check, contact us and we can invoice you. Checks can be made out and mailed to:
Educational Training Institute
10312 Bloomingdale Ave. Suite 108 #377
Riverview, FL 33578
Please be advised that you will not be enrolled in your course(s) until the funds have cleared.
Unfortunately not. All sales are final. Please ensure that you choose carefully. Once you have enrolled in a course, there are no refunds.